FAQ

✦ Beautifully styled sleepovers in Mid-Michigan ✦

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THE LITTLE DETAILS

Booking & Payments

How does a Magic Slumber sleepover work?

It is simple! You choose a package and theme, and we bring the sleepover setup to your location. We arrange the teepees, beds, and decorations before your party, leave the celebration in your hands, and return the next day to collect our rental items. You enjoy the memories without having to build or style everything yourself.

How do I book my sleepover?

Visit our Sleepover Planner to choose your number of beds, theme, and any Magical Extras, then submit Request Your Date. We will review availability, confirm the details with you, and send an invoice. Your booking is confirmed after we approve your date and receive payment in full.

Does submitting a date request hold my date?

No. A date request is only an inquiry, not a reservation. Dates are not held or guaranteed while we review a request. Your sleepover is officially booked only after we confirm availability and receive the full payment.

When and how do I pay?

The full amount is due when you book. You can build a price estimate on our website, but you do not pay through the inquiry form. After confirming the details and availability, we send your invoice and payment instructions. Please do not submit card information in the request form.

THE LITTLE DETAILS

Cancellations & Changes

What is your cancellation and refund policy?

We offer a full refund for cancellations received at least 31 calendar days before your event. Cancellations received 30 days or less before the event are nonrefundable, including cancellations due to changing plans, illness, or reduced attendance. These dates are based on when we receive your written cancellation request. Please email info@magicslumber.com. See our Terms of Service for the full booking conditions.

Can I reschedule instead of canceling?

Yes. You may request one reschedule, including within 30 days of your party, subject to our available dates. Please email info@magicslumber.com as soon as possible. A new date is not guaranteed until we confirm it with you. If we cannot accommodate a new date, the cancellation policy still applies. Rescheduling does not turn a nonrefundable booking into a refundable one.

Can I add or remove beds after booking?

Yes! We understand that guest counts can change. You can increase or decrease your bed count until five calendar days before your event. Added beds are subject to inventory and availability. We will recalculate your package total based on the confirmed number of beds and arrange any applicable balance or adjustment. Contact us at info@magicslumber.com to make a change.

When is my booking locked in?

Five days before your event, your bed count becomes final. At that point, reducing the number of beds will not reduce the booked package charge, and additional beds cannot be added after the deadline. This helps us prepare the correct equipment and decorations for your party.

THE LITTLE DETAILS

Packages, Themes & Extras

What is included in each sleepover package?

Each guest receives an individual styled setup featuring a teepee, air mattress, sheets and blankets, decorative pillows, a lantern, a tray, and themed details. Delivery, setup, styling, and next-day collection are included, with any applicable travel charge shown separately before you book.

How many beds can I reserve?

Our standard packages include 2, 3, 4, 5, or 6 beds. Choose your guest count in the Sleepover Planner. If you are considering a different arrangement, contact us before booking so we can tell you what may be possible. Requests outside our standard packages are not guaranteed.

Can I choose my theme? Does it cost extra?

Of course! One of our available themes is included in your package price. You can view your options on our Themes page section. Optional Magical Extras are priced separately. If you have a specific decorating request beyond our listed themes, please ask before booking rather than assuming we can customize it.

What Magical Extras can I add?

We offer four optional experiences: Midnight Munchies Snack Box ($19 per guest), Canvas Painting Experience ($29 per guest), Keepsake Gift Set ($29 per guest), and Spa Experience ($39 per guest). See Magical Extras for the included items and details.

Are Magical Extras ordered for everyone?

Yes. Each selected Magical Extra is added for every guest in your booked package, so the group can enjoy the same experience. The website calculator shows each add-on total based on the number of beds you select.

Do the kids get to keep the teepees or decorations?

The teepees, air mattresses, bedding, lanterns, trays, and decorative pillows belong to Magic Slumber and are collected the following day. Some Magical Extras include keepsakes. For example, the Canvas Painting Experience includes a small tabletop easel to take home, and the Spa Experience includes a satin robe and spa headband to keep.

THE LITTLE DETAILS

Delivery, Setup & Pickup

What areas do you serve, and is delivery extra?

We serve Bay City, Essexville, Saginaw, Midland, Auburn, and surrounding Mid-Michigan communities. The first 15 one-way driving miles are included; beyond that, the current estimate is $5 per additional one-way mile, rounded up to the next whole mile. We will confirm your delivery fee before payment. Locations more than about 40 minutes away require approval.

What happens on the day of my sleepover?

We arrive during the setup window agreed with you, bring the rental items inside, and style the party area. Please have the space clean and clear before we arrive, with an adult available to let us in. Once everything is arranged, the party is yours to enjoy! We return during the agreed pickup window the next day.

How long is the standard rental period?

Our standard sleepover package covers one overnight rental, with setup before the celebration and pickup the following day. We agree on the actual delivery and collection windows before the event. Please do not assume you can keep rental items for an additional night without prior approval.

When will you arrive to set up and pick up?

We coordinate the setup and pickup windows with you in advance and confirm the details before the party. Exact times depend on the day and the delivery schedule, so we do not advertise a guaranteed arrival hour. An adult must be available to provide access during both visits.

Do I have to build the teepees or decorate anything?

No! That is part of the fun of hiring us. We set up the beds, teepees, and decorations, then return to take everything apart and bring our equipment home. You are responsible for having the party area ready for us.

How much space do I need?

Each guest has a floor-level sleeping space with an air mattress and teepee, plus some room for the trays and decorations. The amount of space required depends on the size and shape of your room and your bed count. Please tell us about tight layouts, stairs, or other access concerns while confirming your booking so we can assess what will fit.

What do I need to do before you arrive?

Please clear the chosen indoor area of furniture and clutter, clean and dry the floor, and make room for us to bring equipment in. Keep pets away from the setup area, and have an adult available at the agreed time. We do not include furniture-moving or room-cleaning services.

Can I set the teepees up outside?

Our standard teepee sleepover setups are for indoor use only. Please choose a dry, enclosed room rather than a yard, deck, porch, or patio. Outdoor setups are not part of our standard package.

Can we keep the sleepover setup for a second night?

One overnight is included in our standard packages. If you are interested in a longer rental, contact us before booking. We can review the request, but availability, pricing, and approval are not guaranteed.

THE LITTLE DETAILS

Care, Safety & Party Tips

How do you clean the sleepover equipment?

Reusable bedding is laundered between rentals, and reusable furnishings and accessories are cleaned between events. We do not claim that all products or materials are hypoallergenic or fragrance-free. If your child has sensitivities, please contact us before booking so we can discuss your concerns.

What happens if an air mattress loses air overnight?

Air mattresses can occasionally lose air, even when they appear fine during setup. If one seems to be leaking or deflating, please let us know as soon as possible. We can review the issue and discuss what is practical; an immediate replacement or spare mattress is not guaranteed. Please do not attempt to patch or alter the equipment yourself.

What if something gets damaged or goes missing?

Normal, reasonable wear and tear is expected and will not result in a charge. If a rental item is lost, missing, or damaged beyond normal wear, the booking adult is responsible for the applicable per-item fee below. Please tell us about accidents or damage promptly.

How much are damaged or missing items?

The following per-item replacement charges apply when rental equipment is missing or damaged beyond normal wear:

Rental itemCharge
Air mattress$25
Teepee$50
Decorative tray$20
Lantern$15
Decorative pillow$20
Sheet or blanket$10 each

Charges are assessed for each affected item; ordinary wear from proper use is excluded.

Is there an excessive cleaning fee?

Yes. An additional $100 cleaning fee applies when rental items require excessive or deep cleaning beyond normal between-party laundering and cleanup. Examples include significant food or drink spills, vomit, urine, heavy stains, pet hair, or strong odors. Ordinary use is not considered excessive cleaning.

Does Magic Slumber supervise the children?

No. We deliver, set up, style, and collect the equipment. Magic Slumber does not provide childcare or party supervision. A responsible adult must remain in charge of the guests and supervise any add-on activities.

What ages are best for a sleepover?

Every child is different, and you know your guests best. For younger children or first-time sleepover guests, a smaller group can be easier to manage. Some children may prefer to participate in the party and go home before bedtime. Parents and guardians should decide what is appropriate for each guest and supervise accordingly.

Should the guests bring anything?

We recommend having each child bring their own sleeping pillow, pajamas, toiletries, medication or comfort items they normally need, and a change of clothes. The decorative pillows in our setups are for styling and are not a substitute for a child’s preferred personal sleeping pillow.

What about allergies, sensitive skin, and snacks?

Please tell us about relevant allergies or sensitivities before booking, especially if you plan to add snack boxes or spa activities. We cannot guarantee that food, cosmetics, textiles, or cleaning products are free of particular allergens. The supervising adult is responsible for checking items and making decisions about what each child can safely use or eat.

Do you have tips for a smoother sleepover?

A little planning goes a long way! Here are a few ideas that make the night easier:

  • For a first sleepover, consider starting with a smaller group.
  • Have parent contact information handy in case a guest decides they want to go home.
  • Plan fun activities earlier in the evening and keep bedtime simple.
  • Set a reasonable quiet-time and phone plan that parents know about.
  • Keep breakfast easy, and ask guests to gather their belongings before pickup.
Do you donate sleepovers to school auctions or fundraisers?

We are happy to hear from local schools and community organizations. Send the event details through our contact form and we can consider the request. Donations and discounts are not guaranteed.

Still have a question?

No problem. You are talking to a real local family, not a giant call center. We are happy to help you figure out the little details.